MR. PEARSON'S FREQUENTLY ASKED QUESTIONS
- How do I place an order?
- What about sending gifts?
- How will my recipient know the package came from me?
- What about shipping, handling and the shipping rates?
- Is there sales tax to be added?
- What shipping method do you use?
- How do I know you received my order?
- How long until I get my order?
- What if I want to cancel my order?
- What if I want to return my order?
- What if my order is damaged?
- What if the product I order is out of stock?
- Is there someone I can contact with a question?
- Is there a number that I can call for additional help?
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1. How do I place an order at this time?
It's easy to shop: Just browse at your leisure and make a list of the products you require. Then call our order number, 1-800 691 2049 where you will be greeted by a friendly order specialist. You will be asked for the list of products you request, your delivery address, and you credit card number. You will be given the total amount of you order, including shipping and your products will be shipped to you within a couple of days. If you call out of our office hours, just leave the details of the items you wish to order and your best contact number to call you back on and time to call on our voicemail and someone will contact you the next business day with a confirmation, to ask for payment details and your address to send your order to. Please make sure to leave your email address and phone number. Until we have our shopping cart system in order, this is the best way to receive your product in the most expeditious manner.
For billing please remember these details for our order taker:
Full name of the person making the order
Billing address
Shipping address
Phone number
E-mail address
Credit Card number
Credit Card expiration date
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2. What about sending gifts?
If you decide to gift shop for another recipient, just order in the same manner and be sure to leave information of the recipients shipping address. Make sure we get the gift recipients Email address so we can notify them.
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3. How will my recipient know the package came from me?
We will send a web card on your behalf to the recipient of your gift.
Plus your gift message will be prominently displayed on the outside of the box so your recipient will easily know it's from you.
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4. What about shipping, handling and the shipping rates?
To ensure that your order arrives at its destination in perfect condition, it's shipped using an exclusive Protection packaging. All meats are individually shrink-wrapped, then frozen fresh to lock in all the natural juices and flavor. The meats are packed in a box and the placed in a reusable polystyrene container with enough dry ice to ensure safe delivery. Finally, the container is placed in a heavy-duty corrugated box for an additional layer of protection. This will ensure that every order is delivered in perfect condition.
Delivery service is 2 days, plus 1 day for processing. Delivery charges are based on the number of items being sent to a single delivery address.
1 item ---------------------------$10.99
2 items --------------------------$15.99
3 items --------------------------$20.99
4 items --------------------------$25.99
5 items or more ---------------$29.99
NOTE: If you live in the Los Angeles area, there is no delivery charge.
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5. Is there sales tax to be added?
There is no sales tax placed on any of our food products.
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6. What shipping method do you use?
We use UPS and Federal Express ground or express air service. Alaska, Hawaii, Puerto Rico and the Virgin Islands require air delivery services. Sorry, we cannot ship to P.O. Boxes, APO, FPO or foreign addresses.
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7. How do I know you received my order?
We will Email, or phone you if you request us to do so, you with confirmation of your order and furnish you with a date and time that you will expect delivery.
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8. How long until I get my order?
Please allow three to seven business days for delivery.
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9. What if I want to cancel my order?
We have a very fast response time, so if you have placed an order, it is probably already being packaged and sent to you, so please call us at 1-800 691 2049 so that we may try to intercept the order.
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10. What if I want to return my order?
Your satisfaction is paramount. So if the product is faulty in any way, please call us at your earliest convenience, so that we can arrange for your reimbursement and for the product to be sent back to us.
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11. What if my order is damaged?
If the package is damaged in transit, please notify us at: custserv@mrpearsons.com as soon as possible so we can contact the delivering carrier to arrange for pick-up and replacement.
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12. What if the product I order is out of stock?
We go to enormous lengths to guarantee total satisfaction. On the rare occasion that a product is out of stock, we will send you a similar item of equal or greater value and you will be notified via Email of this adjustment.
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13. Is there someone I can contact with a question?
Yes. Please email our customer service department at: custserv@mrpearsons.com with any questions or concerns you may have. Or call 1-800 691 2049.
When contacting customer service, please include your full name, address, and order number (if you have one). This will help ensure a faster response to your question.
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14. Is there a number that I can call for additional help?
We welcome your questions and comments. If you would rather call us then do so at 1-800 691 2049 during normal, west coast business hours.
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